Smart Communications, Inc. under-delivers on its Flexitime promise

I can’t seem to get over this issue. How can I? Smart Communications, Inc. (Smart) was a disappointment, especially when it came to its Smart Bro Flexitime offering.

Just a recap on what my gripe was all about, I subscribed (and resubscribed) to Flexitime 100, a surf package that promises 15 hours internet browsing valid for 7 days at a cost of P100, but noted that my data minutes deplete faster than my actual use. On top of that, I observed that my data minutes are depleting further even if I no longer use that particular data connection.

After exchanging DM’s and replies with @SMARTCares on Twitter, they just can’t seem to help me at all. I’ve laid down my issues, complete with screenshots and everything, and they still can’t seem to get to the bottom of this mess. They said they’re investigating, but all my data minutes have already been fully wiped out (that’s according to their monitoring system, not based on my actual usage), and they still have to come up with a solution. Or, better yet, just admit that their system and this offer in particular is flawed. Read further and find out what happened next »

The curious case of disappearing data minutes in Smart #Flexitime

I was resubscribed to Smart Flexitime 100 this week. Yes, silly me — I didn’t learn from my experience about the depleting data minutes faster than real time use. But more than the hurried diminution of data minutes during use of Smart’s (Smart Communications Inc.) internet, what irks me the most is the continued depletion of data minutes even when their internet is not in use — at all!

I was using my Smart Bro sim for the last two days while subscribed to Flexitime 100 and plugged to my 3G Wifi modem router, the Huawei E355 — a batteryless pocket wifi that can only be powered when plugged in a running USB slot: Continue reading

The Smart Bro Flexitime Data Minutes that deplete faster than real time use

The Smart Bro Flexitime offers allow you to take full control of your time and enjoy every surfing minute.

Smart Bro Flexitime 100

Smart Bro Flexitime 100

The main feature of this offer is it’s basically internet charged by the minute — not by blocks of 15 minutes nor by volume. It is good for people who like to do ‘hit-and-run’ when it comes to internet use.

I subscribed to Smart Bro’s Flexitime 100, which allowed me 15 hours of internet access valid for 7 days. This subscription costs P100, and should translate to 900 minutes of data. Continue reading

Why the Need for a “Fair Use Policy?”

I don’t understand the need for a “Fair Use Policy” (FUP). No, I’m not even referring to Smart and Globe’s “unlimited” internet misrepresentation.

According to Globe’s website:

This policy allows us to maintain the quality of our mobile internet service and give all Globe customers a fair opportunity to enjoy our network.

Mobile surfing offers from Globe are generally meant for emailing, browsing and search activities. Customers who frequently use file-sharing software or download large files are usually the ones affected by our policy. Media streaming and downloading of torrents also contribute to the excessive use of bandwidth capacity.

If that truly is their intention, why not make users pay for what they actually use, instead of offering “unlimited” and capping them just the same.

Continue reading

Sky Broadband 10Mbps Advantage Plan

Was trying to log in to the Life At 5 Mbps website earlier, and I was greeted by this banner in the homepage:

By the way, the homepage I’m referring to is now redirected to consumable.skybroadband.com.ph.

It appears that Sky Broadband is now offering double the 5Mbps I’m currently subscribed to — at 10Mbps, but at a P300.00 premium, or a total of P1,299.00 per month. But check out the speeds I’m actually getting »

Smart vs. Globe Battle on iPhone 4S

Unbox did actual tests of both networks on two iPhone 4S’s.

Truth is I’m not surprised at all by the results. Smart Communications beat Globe Telecom 8 times to nil. Based on my personal experience, Smart’s 3G network is usually faster as compared to Globe’s, even at the heart of the Ayala Center in Makati, which is supposedly Globe’s home turf. Nevertheless, I just hope Smart could/had broaden its 3G wireless network coverage to include my hometown, in Tigbauan, Iloilo, as I’ll be spending my time there during the coming holidays.

300 MB is So Much for My Use

I’ve mentioned that I subscribed to Globe PowerSurf 299, which is 300 MB good for 30 days. I’ve also mentioned that I have wifi both at home and in the office.

Now 22 days have already passed and I have not used even half of the data usage I was allotted with. I’ve used so far 143.51 MB or 47.8%. I hope Globe Telecom could come up with a lower plan, say like 200 MB for a cheaper price.

UPDATE: Or perhaps, these PowerSurf plans are not for me at all. I have an iPhone 4 at plan 299, where I don’t have a use for that P299 credit (for I have an office-issued phone unlimited Globe-to-Globe). If I opt out of the PowerSurf 299, I could use that P299 credit for hit-and-run mobile browsing at P5 per 15-minutes.

I just hope that Globe instead have a per MB charging deductible from the regular plan. Or, better yet, carry on with the Powersurf plans but don’t charge it on top of the Monthly Service Fee (MSF). Charge it against the consumable amount instead.

Globe Recommendation: SuperSurf

Took this Globe Telecom’s internet surfing profiler to determine which of Globe’s internet plans is best for me according to my data requirements, habits and/or usage. And the result: Globe recommends I subscribe to their SuperSurf plan.

After all I thought Globe has got a lot of options suited for me, and all they could come up was the ultimate SuperSurf plan! Continue Reading »