Can you imagine receiving a marketing email, and the only method to opt out of such emails you’ll have to call their hotline?
That’s how brainless BDO is to do such a stupid thing to its customers. No 1-click unsubscribe link, you must call their customer contact center, expect to get through for God knows how long, and expect the person at the other end of the line to sell you more of their stupid products!
That’s how BDO deserves the trash. Even more — report as SPAM! I’ll set up a filter so that all their emails go directly to spam folder.
No, BDO deserves to be reported as spam, so that Google knows they are a bank full of spam!
So you already have an existing Modified Pag-IBIG 2 (MP2) savings account. Perhaps, you recently checked your Virtual Pag-IBIG account and noted your account has been credited with your 6.12% dividend for your 2020 contributions to your MP2 savings. Or, maybe, you’re still waiting for your first dividend.
But one MP2 account is not enough. When that account matures in five years from the time of your first contribution, you can’t wait for another five years to collect your next MP2 savings. You’ve read in the FAQ that you can indeed open and maintain multiple MP2 Savings Accounts:
According to Pag-IBIG’s FAQ, you are allowed to open and maintain multiple MP2 Savings Accounts.
Perhaps, you want to time your multiple MP2 accounts to mature one year after the other — for your liquidity, or maybe just to reward yourself every year.
But how? It’s not in the FAQ, or anywhere in the Pag-IBG website. Lucky you, I have done just that, and I’ll share to you what I did. Read more to find out →
Banks should be in the bleeding edge of technology. But in the Philippines, they might not be as advanced as we’d like them to be.
Take for example the experience I had while managing my account with BDO Online Banking. Every so often, their system requires password change.
Their password change page details the valid password that the system can accept. The third item says passwords must contain uppercase, lowercase, number and special characters. But then, special characters such as [!#$%^&';"] are not allowed.
Why not allow the characters: [!#$%^&';"]?
Wouldn’t it have been more helpful if you enumerated the set of special characters I can choose from to use in my password instead?
I use a password manager. After copying my password from my password manager, why don’t you allow pasting into these fields from my clipboard?
My concerns may seem so trivial, but trivial things like these make or break a great online banking experience.
Security Bank may have been one of those generous Philippine banks who graciously waived fees for InstaPay transactions until at least the year 2020 ends, in order to accommodate seamless and contactless interbank fund transfers during this pandemic period.
We have our salaries paid through our Security Bank accounts. Since I keep funds in my accounts with other banks, I need to do fund transfers now and then. And Instapay for Security Bank would have really helped.
Today I discovered that Fund Transfer to Other banks via Instapay functionality is already added to the Security Bank mobile apps.
Security Bank transfer to other banks via Instapay.
Apparently, this functionality is available only on Android and iOS apps, but not in the web using your favorite internet browser. Nevertheless, this is a welcome development, especially now that GCash disabled cash-in via bank cards starting July 6, 2020.
Currently, as the whole nation is still technically on lockdown, all fees for Instapay transfers for all banks, including Security Bank, are waived. When things go back to normal, this fee schedule indicates that fees range from ₱10 to ₱50 among the different Philippine banks. Security Bank in particular will charge ₱15 per transaction, which is I would say is not too steep. I would argue that would be a cost worth paying for the convenience of not waiting some 30 minutes should you need to visit a branch of your bank.
GCash and CIMB have been aggressively promoting their new digital banking platform they call GSave, with high interest rates (as high as 4% p.a.) to lure in GCash users, especially those they described as unbanked.
But are we Filipinos really ready for digital banking?
Not if there are still glitches in the service by GCash and CIMB. Last weekend, I needed to transfer funds from my GCash account to my bank account at once. I didn’t have have enough funds in my GCash account, thus I needed to withdraw funds from my GSave account. The debit to my CIMB GSave account pushed through, but the credit to my GCash didn’t.
That’s the big problem. People wants to keep some of their funds in regular Savings accounts to cover for their emergency or immediate needs. But if those funds are not available when they need them, it defeats their purpose.
So, to GCash and CIMB, if you want people to embrace this new digital banking revolution, you need to make sure the platform is ready.
I received an email from BPI today detailing how their old platforms, for mobile and online. will stop working by the following timelines:
Current (old) Platforms
Current (old) platforms no longer accessible by
BPI Mobile app
December 1, 2018
BPI Online Banking
January 11, 2019
The new platforms may have some more security features, that’s why? But why rush your clients when STILL, you can’t do investing transactions in the new platforms? Are they even aware of that? That there’s no way you can add to your Mutual Fund or UITF accounts using the new platforms? At least that’s STILL my observation when using the new BPI online platform.