The Smart Bro Flexitime offers allow you to take full control of your time and enjoy every surfing minute.
The main feature of this offer is it’s basically internet charged by the minute — not by blocks of 15 minutes nor by volume. It is good for people who like to do ‘hit-and-run’ when it comes to internet use.
I subscribed to Smart Bro’s Flexitime 100, which allowed me 15 hours of internet access valid for 7 days. This subscription costs P100, and should translate to 900 minutes of data.
However, upon checking (and continuously monitoring) my data minutes in the My Smart dashboard (also in Smart Bro dashboard), my data minutes seem to deplete a lot faster than my real usage. Here’s how:
At 10:58 AM today (September 28, 2015), the data minutes left in my account was 797 minutes. At 11:10 AM or approximately 12 minutes later, my data minutes left is down to 775 minutes, or 22 minutes chopped from my data minutes!
At 4:38 PM, data minutes left was at 745, and 13 minutes later at 4:51 PM data minutes is down to 723, or another slice of 22 minutes.
Now, I’m calling the attention of Smart Communications. This is error at the least, fraud at worst. You have to address this issue. Please leave your comment below.
By the way, this is on top of the issue I experienced last Thursday, where I already unplugged my Pocket Wifi device from its power source but my Data Minutes still kept waning for the next 30 minutes or so when checked in My Smart dashboard.
October 7, 2015 at 12:25 am
I have also encountered this problem. I have been messaging the Smart Facebook account but they kept saying the charges are valid. This is really frustrating because I just used my Smart Bro USB stick for 5 minutes and the balance was 850 minutes. After using, I unplugged the USB stick and up to now my minutes are getting deducted even if I am not using it anymore. As of last check I only have 803 minutes left.