So I’ve been blogging about this and calling @SMARTCares‘ attention for the last two weeks or so:
Perhaps, to make up for their flawed service or a futile attempt to buy me and this blog off, they reversed P100 to my Smart Bro account;
Indeed, I received that P100. But wait, there’s more »
I can’t seem to get over this issue. How can I? Smart Communications, Inc. (Smart) was a disappointment, especially when it came to its Smart Bro Flexitime offering.
Just a recap on what my gripe was all about, I subscribed (and resubscribed) to Flexitime 100, a surf package that promises 15 hours internet browsing valid for 7 days at a cost of P100, but noted that my data minutes deplete faster than my actual use. On top of that, I observed that my data minutes are depleting further even if I no longer use that particular data connection.
After exchanging DM’s and replies with @SMARTCares on Twitter, they just can’t seem to help me at all. I’ve laid down my issues, complete with screenshots and everything, and they still can’t seem to get to the bottom of this mess. They said they’re investigating, but all my data minutes have already been fully wiped out (that’s according to their monitoring system, not based on my actual usage), and they still have to come up with a solution. Or, better yet, just admit that their system and this offer in particular is flawed. Read further and find out what happened next »
I was resubscribed to Smart Flexitime 100 this week. Yes, silly me — I didn’t learn from my experience about the depleting data minutes faster than real time use. But more than the hurried diminution of data minutes during use of Smart’s (Smart Communications Inc.) internet, what irks me the most is the continued depletion of data minutes even when their internet is not in use — at all!
I was using my Smart Bro sim for the last two days while subscribed to Flexitime 100 and plugged to my 3G Wifi modem router, the Huawei E355 — a batteryless pocket wifi that can only be powered when plugged in a running USB slot: Continue reading
The Smart Bro Flexitime offers allow you to take full control of your time and enjoy every surfing minute.
Smart Bro Flexitime 100
The main feature of this offer is it’s basically internet charged by the minute — not by blocks of 15 minutes nor by volume. It is good for people who like to do ‘hit-and-run’ when it comes to internet use.
I subscribed to Smart Bro’s Flexitime 100, which allowed me 15 hours of internet access valid for 7 days. This subscription costs P100, and should translate to 900 minutes of data. Continue reading