So I’ve been blogging about this and calling @SMARTCares‘ attention for the last two weeks or so:
Perhaps, to make up for their flawed service or a futile attempt to buy me and this blog off, they reversed P100 to my Smart Bro account;
Indeed, I received that P100. But wait, there’s more »
I can’t seem to get over this issue. How can I? Smart Communications, Inc. (Smart) was a disappointment, especially when it came to its Smart Bro Flexitime offering.
Just a recap on what my gripe was all about, I subscribed (and resubscribed) to Flexitime 100, a surf package that promises 15 hours internet browsing valid for 7 days at a cost of P100, but noted that my data minutes deplete faster than my actual use. On top of that, I observed that my data minutes are depleting further even if I no longer use that particular data connection.
After exchanging DM’s and replies with @SMARTCares on Twitter, they just can’t seem to help me at all. I’ve laid down my issues, complete with screenshots and everything, and they still can’t seem to get to the bottom of this mess. They said they’re investigating, but all my data minutes have already been fully wiped out (that’s according to their monitoring system, not based on my actual usage), and they still have to come up with a solution. Or, better yet, just admit that their system and this offer in particular is flawed. Read further and find out what happened next »
I don’t understand the need for a “Fair Use Policy” (FUP). No, I’m not even referring to Smart and Globe’s “unlimited” internet misrepresentation.
According to Globe’s website:
This policy allows us to maintain the quality of our mobile internet service and give all Globe customers a fair opportunity to enjoy our network.
Mobile surfing offers from Globe are generally meant for emailing, browsing and search activities. Customers who frequently use file-sharing software or download large files are usually the ones affected by our policy. Media streaming and downloading of torrents also contribute to the excessive use of bandwidth capacity.
If that truly is their intention, why not make users pay for what they actually use, instead of offering “unlimited” and capping them just the same.
Unbox did actual tests of both networks on two iPhone 4S’s.
Truth is I’m not surprised at all by the results. Smart Communications beat Globe Telecom 8 times to nil. Based on my personal experience, Smart’s 3G network is usually faster as compared to Globe’s, even at the heart of the Ayala Center in Makati, which is supposedly Globe’s home turf. Nevertheless, I just hope Smart could/had broaden its 3G wireless network coverage to include my hometown, in Tigbauan, Iloilo, as I’ll be spending my time there during the coming holidays.
I’ve mentioned that I subscribed to Globe PowerSurf 299, which is 300 MB good for 30 days. I’ve also mentioned that I have wifi both at home and in the office.
Now 22 days have already passed and I have not used even half of the data usage I was allotted with. I’ve used so far 143.51 MB or 47.8%. I hope Globe Telecom could come up with a lower plan, say like 200 MB for a cheaper price.
UPDATE: Or perhaps, these PowerSurf plans are not for me at all. I have an iPhone 4 at plan 299, where I don’t have a use for that P299 credit (for I have an office-issued phone unlimited Globe-to-Globe). If I opt out of the PowerSurf 299, I could use that P299 credit for hit-and-run mobile browsing at P5 per 15-minutes.
I just hope that Globe instead have a per MB charging deductible from the regular plan. Or, better yet, carry on with the Powersurf plans but don’t charge it on top of the Monthly Service Fee (MSF). Charge it against the consumable amount instead.
I told you so. Globe Telecom will come up with its own new pricing schemes to compete with Smart’s ‘Always On’ plans. And here it is:
Indeed Globe came up with a more competitive pricing. To compare the two, Globe offers 1GB for P499 vs. Smart at P750. Continue reading »
What I really liked about Sun Cellular (Sun) is that it really offers competitive rates not just call and text (SMS) but also mobile internet.
Take a look at their prepaid mobile internet pricing scheme called SBW Loads below:
Contrary to popular notion, Sun Broadband Wireless (SBW) loads are not just for the SBW dongle; they can be used by regular Sun Prepaid subscribers to surf on their phone.
||1 day unlimited
||3 days unlimited
Rates sourced from their website.
The big question, however, is if you are considering the options SBW100 and SBW300, it’s a no-brainer that you should go for SBW100, right? What could be the logic that you would pick otherwise?
Again, another example of corporate ignorance.