Mobile Banking

BDO Online Mobile ‘ADD DEVICE’ Message Sending Failed

Did I already tell you how awful and trash-worthy BDO Online Banking is? Yet, no matter how bad it is, it has been your bank of choice, because you thought they find ways.

Installing the Mobile App

You installed the mobile app, and done with your mobile app only password. When you login, it asks for your OTP. But instead of receiving the OTP directly, you received a message from (02) 25678 that you need to reply with ‘ADD DEVICE’ instead. Only then will they text you your OTP.

But replying with ‘ADD DEVICE’ the message failed sending no matter how many times you tried.

The Solution

Instead of solving the problem directly, BDO Unibank offered a solution in a Facebook comment, which involves:

BPI in a hurry to switch its clients to the new online and/or mobile platforms

I received an email from BPI today detailing how their old platforms, for mobile and online. will stop working by the following timelines:

Current (old) Platforms Current (old) platforms no longer accessible by
BPI Mobile app December 1, 2018
BPI Online Banking January 11, 2019

The new platforms may have some more security features, that’s why? But why rush your clients when STILL, you can’t do investing transactions in the new platforms? Are they even aware of that? That there’s no way you can add to your Mutual Fund or UITF accounts using the new platforms? At least that’s STILL my observation when using the new BPI online platform.

Philippine Banks Catching Up with Technology

Banks should be at the forefront of technology, especially in this internet age, delivering real-time data about their customers and their accounts.

The Philippine banks may not be as nimble in adapting the latest technologies in rendering their services as that of banks from other countries, but at least we know that the effort is there in trying to catch up.

Internet Banking

Disclaimer: I currently own Metrobank, BPI and Security Bank accounts, although I used to own PNB, BDO, EastWest and even Equitable-PCI (before their merger with BDO) bank accounts.

From my experience, the first to offer the most reliable (in terms of security, uptime, utility, and convenience) internet banking service was Metrobank. I have to admit, though, that BPI was able to catch up and in my own opinion (sans the downtimes that recently plagued their online banking) offer the best internet banking experience, especially when coupled with the convenience in managing your investment accounts via BPI Express Online.

Scroll to Top