Installing the Mobile App
You installed the mobile app, and done with your mobile app only password. When you login, it asks for your OTP. But instead of receiving the OTP directly, you received a message from (02) 25678 that you need to reply with ‘ADD DEVICE’ instead. Only then will they text you your OTP.
But replying with ‘ADD DEVICE’ the message failed sending no matter how many times you tried.
Instead of solving the problem directly, BDO Unibank offered a solution in a Facebook comment, which involves:
- Ignore that message thread from (02) 25678
- Create a new message to: +639457893836 or +639088686043
- And send a text message that says ‘ADD DEVICE’.
More Mobile App Problems — Try Again!
So I went ahead and sent ‘ADD DEVICE’ to +639457893836 within seconds after receiving the message from (02) 25678. Indeed, I received my OTP almost instantly. But when I proceeded to login through the BDO Online Mobile App (Android), I was greeted with this page:
Thank you BDO!