BPI in a hurry to switch its clients to the new online and/or mobile platforms

I received an email from BPI today detailing how their old platforms, for mobile and online. will stop working by the following timelines:

Current (old) Platforms Current (old) platforms no longer accessible by
BPI Mobile app December 1, 2018
BPI Online Banking January 11, 2019

The new platforms may have some more security features, that’s why? But why rush your clients when STILL, you can’t do investing transactions in the new platforms? Are they even aware of that? That there’s no way you can add to your Mutual Fund or UITF accounts using the new platforms? At least that’s STILL my observation when using the new BPI online platform.

Doing Business with BPI Credit Cards

I used to promote BPI Credit Cards to friends for the ease of doing business with them, especially when it comes to requesting for waiver of the annual fees. Well, at least, that’s how it used to be.

Recently, I haven’t had much transactions using my BPI credit card, thus I decided to have the card cancelled already. I have had enough already with too much trouble in calling their hotline yearly just to have to make wait for 10, 20 minutes or so, for the next available customer service representative. Add that to the fact that their cancellation process is more troublesome — you have to send them a written request. Who does that nowadays? In 2018?

Thus, from now on, I’m done talking to BPI Credit Cards. They’re not worth any business from me. More importantly, from now on, I’m not using any credit card that don’t have waived annual fees for life.

If Metrobank can offer “no annual fee for life”, why can’t others do too?

To credit card companies: I’m bringing you business, you shouldn’t bring me further trouble.

The Problem with Too Much Reliance on Internet Banking

From BPIExpressOnline:

BPI Electronic Channels Advisory: November 14, 2014

Dear Valued Client,

BPI Express Online and BPI Mobile app are experiencing intermittent system availability. We are working on immediate resolution to resolve the issue.

Thank you.

Well, thank you BPI for acknowledging the problem, but does that mean that we’ll miss paying our bills on time? I smell penalty.