Citibank

How Citibank let down clients with Entrego

A few months ago, my Citibank credit card was up for renewal. Citibank sent off my replacement card without delay via Entrego.

First Replacement Card

On the morning of the supposed delivery day, I got a text message from Entrego that my parcel was on its way. The day came and went, I got another text in the evening saying the messenger failed to deliver and they’ll attempt re-delivery the next day or so. The next day, same thing happened. After three failed delivery attempts, the parcel went back to sender.

I had to contact Citibank, and they blocked that card and dispatched a replacement to my replacement card. …

Doing Business with BPI Credit Cards

I used to promote BPI Credit Cards to friends for the ease of doing business with them, especially when it comes to requesting for waiver of the annual fees. Well, at least, that’s how it used to be.

Recently, I haven’t had much transactions using my BPI credit card, thus I decided to have the card cancelled already. I have had enough already with too much trouble in calling their hotline yearly just to have to make wait for 10, 20 minutes or so, for the next available customer service representative. Add that to the fact that their cancellation process is more troublesome — you have to send them a written request. Who does that nowadays? In 2018?

Thus, from now on, I’m done talking to BPI Credit Cards. They’re not worth any business from me. More importantly, from now on, I’m not using any credit card that don’t have waived annual fees for life.

If Metrobank can offer “no annual fee for life”, why can’t others do too?

To credit card companies: I’m bringing you business, you shouldn’t bring me further trouble.

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