How Citibank let down clients with Entrego
A few months ago, my Citibank credit card was up for renewal. Citibank sent off my replacement card without delay via Entrego.
First Replacement Card
On the morning of the supposed delivery day, I got a text message from Entrego that my parcel was on its way. The day came and went, I got another text in the evening saying the messenger failed to deliver and they’ll attempt re-delivery the next day or so. The next day, same thing happened. After three failed delivery attempts, the parcel went back to sender.
I had to contact Citibank, and they blocked that card and dispatched a replacement to my replacement card. …