This entry serves as a testament at how lousy Qatar Telecom (Qtel) service is. In case you ever wonder how they are able to survive in this country (Qatar), it’s what you call monopoly. They are the sole provider of telecom and internet services in this place.
One of the most convenient form of paying your bills in Qtel is through phone using a credit card. However, to think of the fact that you’re already paying and they’re collecting money from you, you actually needs to wait at least 30 minutes on the phone before anyone picks it up to process your payment.
The lady in the recorded messages keeps on saying:
Please continue to hold and your call will be attended to shortly.
Remember, while abroad, you may still be able to reach us at 974 438 0000. Your call is important to us, please continue to hold.
Your call is important to us, please hold the line and your call will be attended to shortly.
You see, I really wonder how important someone’s call to them really is when they let one wait for more than 30 minutes. If this happens to someone paying his bills, what if you just want to inquire or needs technical support? Wait a little longer!
I guess they have a different meaning for the word “shortly“. Let’s go check out the Qtel dictionary!
Shortly (shortlee) – in the near future; after you’ve cooked your food or wash the dishes, have done with your laundry
While abroad, you can still reach them. Yeah, maybe after one hour of holding the line while you accumulate those overseas telephone bills!
Now, tell me, can PLDT or Globe or Smart or Bayantel beat that?
I’m looking forward to someday someone will introduce competition against Qtel. No, I’m not looking forward. I realized, I don’t care anymore! hehehe
September 5, 2007 at 8:08 am
yeah tell me about it. all services are lousy in this country.
September 5, 2007 at 8:42 am
Definitely it’s because of the monopoly. Bring them the competitor and they surely will act professionally. The same is true with HSBC Qatar!