According to ZPDee’s contact page, you can contact them 24/7 using their hotline 631-0000. But try calling them at night, and you’ll get into an answering machine telling you to wait for the next available agent. I would rather have preferred to have been told to leave at once. For me, this is just bloody misrepresentation!
They also have an SMS contact number at 0917-631-0000 (i.e., if you’re using Globe), but don’t bother texting them, you’ll just put your credits into waste.
For me, I’ll understand if an ISP encounters problems in some service areas, but at least respond to queries by customers as to why there’s a service interruption.
And with this kind of service, if you happen to be looking out for an internet solution, forget about ZPDee. I should really have known better in the first place.
Note: This is not a rant, I’m just trying to fullfill my promise to ZPDee over at their SMS contact number that I’ll blog about their crappy service should I don’t get my internet connection back in an hour. This is my second day of no internet.