ZPDee Sucks Bigtime

Here I am agonizing over another crappy internet service from Smart 3G because Skycable‘s ZPDee sucks bigtime! At least with the former I have connection.

According to ZPDee’s contact page, you can contact them 24/7 using their hotline 631-0000. But try calling them at night, and you’ll get into an answering machine telling you to wait for the next available agent. I would rather have preferred to have been told to leave at once. For me, this is just bloody misrepresentation!

They also have an SMS contact number at 0917-631-0000 (i.e., if you’re using Globe), but don’t bother texting them, you’ll just put your credits into waste.

For me, I’ll understand if an ISP encounters problems in some service areas, but at least respond to queries by customers as to why there’s a service interruption.

And with this kind of service, if you happen to be looking out for an internet solution, forget about ZPDee. I should really have known better in the first place.

Note: This is not a rant, I’m just trying to fullfill my promise to ZPDee over at their SMS contact number that I’ll blog about their crappy service should I don’t get my internet connection back in an hour. This is my second day of no internet.


charlie October 6, 2008 Reply

thanks for this post. i am actually considering zpdee for my internet connection. if not for this post i would have applied a subscription with them. thanks big time! hehe!

richardo November 19, 2008 Reply

I am subscribe to ZPdee 384kbps bundle w/ cable and can say for around 10 days observaion, They did SUCK big and small time.
Here in Negros Oriental, particularly in dumaguete we pay 1124 Pesos for the bundle I said,,,and we experience downtime in both morning and afternoon daily,,they are sumbagssssssssss

fr0stbyte November 25, 2008 Reply

So does this mean SkyBroadband sucks as well?

deuts January 25, 2009 Reply

Ever since they renamed the service and upgraded the speed, so far I have no complaint. In fairness to Skycable/Skybroadband/Zpdee, the overall experience so far is reliable. It was only such instance above that got to my nerves.

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