The New KFC Queuing System

For dinner today, I went to the nearest branch of KFC (Kentucky Fried Chicken) to indulge myself in my favorite large Hotshots plus rice. As it always happened in any KFC I was expecting a long queue at the order counter, but to my surprise this time there was none.

It appears they employed a new queuing system so that 3 or 4 counters are only taking orders while another dedicated counter for serving them. And I believe they got it right. Read more to know why »