In late 2020, I chose the OnePlus 8 Pro over the Samsung Galaxy Note 20 primarily because of avoiding Samsung’s Exynos chip. The price also played a role, and I was happy with that decision, until just this Monday, April 18, 2022, when I found my device’s display was giving out this green hue throughout the whole screen, even while in the lock screen. Didn’t drop the phone nor submerged it in water recently. My OnePlus 8 Pro is currently running Oxygen OS 12 (Android 12).
I searched around, and apparently several OnePlus phones may have been suffering from this issue for some time already. Many label the issue as green screen or green tint, although my case was unlike some’s who only encounter the problem when they are on some specific apps. Mine’s green tint is everywhere.
I reached out to Digital Walker, the supplier of this specific device and the official distributor of OnePlus in the Philippines, and reported this issue.
I got a response from Jam:
As per checking, your item is already out of warranty. Sharing with you is the price list of the repair for your unit.
15,980 Php- LCD for OP8 pro
1,000 Php- Labor
I got another later from Jomark:
My name is Jomark, part of the Aftersales team at Digital Walker Corp,. / Digits Trading.
We have received your concern from one of our colleagues about the issue/concern with your One Plus 8 Pro phone which is currently experiencing a green tint.
Upon checking with the team, your product is subject to repair and needs to be replaced with a new LCD Screen.
Unfortunately, your product is not covered under warranty due to out of warranty coverage based on the purchased date stated on your PO/Sales Invoice.
However, we are glad to inform you that your product is still repairable with corresponding Repair and Spare Parts Fee provided below.
LCD Screen for OP 8 Pro Fee
Labor / Diagnostics Fee
16, 980.00 Php
So, repair cost is pretty much the same cost of a new OnePlus Nord series phone. A total disppointment from OnePlus, really. This is obviously a factory defect, and it just so happened that it manifested outside the warranty period, and I’m paying for that defect.
To be honest, I’m not sure if this really is a hardware issue. I guess a part of me wishes that this is just a software issue, and hopes that the issue goes away in the next OS update.
But I guess I learned my lesson here. OnePlus is not a brand to be trusted moving forward. I’m not buying one anymore in the future. If Samsung could only make Snapdragon variants of their S-series phones widely available in the Philippines, it would have been a no-brainer.
April 29, 2022 at 6:37 pm
My wife also got the same issue weeks after update to os 12. We are planning to reset to factory settings or do a rollback. Have tried doing the factory reset also?